他们不穿斗篷或腰带, nor do they wield impenetrable shields or swing supernatural hammers, but that doesn’t deter 托德Daganaar from referring to his team members at Nebraska Home Appliance as “heroes.”
确切地说，是《博天堂线上首页》.
虽然很多人认为这只是一个标语, 我们生活, 呼吸, 并通过这些词进行操作,达格纳尔说. “Operating a service-based business over the last two years of the pandemic has been essential to our customers and we believe that we really can call ourselves heroes.”
Nebraska Home Appliance (NHA) is a family-owned and -operated business that was founded in 1988 by Doug and Anne Carlson. 2011年1月, the business was acquired by Doug Carlson’s grandson, 托德Daganaar, 现任总统. 在达加纳的领导下, the business has grown an even stronger reputation for excellence with its customers and is proud to have expanded its outstanding service to the Lincoln and Des Moines communities.
“In our industry, customer service and expertise are everything,达格纳尔说. “We strive to provide our customers with an exceptional experience based on our core values: Trusted, 有帮助的, 非常高效。, 可靠的, 和知识渊博的.”
Every customer touch point is given deep consideration and examined for ways to improve. “From the customer’s experience on our website, 第一个电话, 到已完成的服务预约, we are constantly putting ourselves in their shoes and going the extra mile to serve their needs.”
While this customer-first mindset has always been front-and-center at NHA, it has certainly been refined in recent years thanks to the fact that Daganaar himself has worked just about every job at NHA.
“When you truly understand the frustrations and passions of your employees and customers at every level, 你可以做一些真正令人难忘的事情, 正如我们的奖项所反映的那样.客户平均评分9星.”
But Dagganaar also believes that his first customers are his employees. He’s worked hard over the years to build a culture that emphasizes teamwork, and strives to make NHA a place where employees feel valued – not just for what they do with their hands, but also for what they do with their minds.
“NHA invests in industry-leading professional development and training opportunities for our staff,达格纳尔说. “We also go far above what is typical in our industry by ensuring generous compensation for employees while they are training.”
Through this level of professional development, NHA has empowered their employees to succeed so they can continue to provide the kind of service that’s worthy of the title, “家乡的英雄.”
获奖者的获奖见解:
Best Practice Tip for Small Business Owners
“Referrals and recommendations are the life blood of a business both in terms of recruiting and getting the word out about your services. Our referred job applicants are some of our most successful, and our customers that were referred to us by other satisfied customers are some of our best.”
商会参与的价值
“Relationships are the best part of the Chamber’s offerings,达格纳尔说. “The networking events are fantastic because they allow us to meet new people in the Omaha business community and connect us with those we already work with but wouldn’t otherwise meet in person.”
回馈社会
When Daganaar refers to his team as Hometown Heroes, he means it. That’s why he’s so committed to supporting the Omaha community by taking every chance possible to help the less fortunate.
“For the last several years we’ve organized a food drive to benefit Food Bank for the Heartland and in November, we offer a ten-percent discount to customers who donate two or more cans of food,达格纳尔说. “We are proud to say we have collected thousands of pounds of food over the years for this important organization.”
Daganaar has also volunteered to teach an Appliance Repair Course at Metro Community College to help prepare future professionals for a career in the skilled trades. Lastly, NHA is a sponsor of the annual Ice Cream Cruise – the largest car show in Nebraska. In 2021, proceeds from the event were given to the Nebraska and Iowa chapters of American Foundation for Suicide Prevention.
整体经营理念
For NHA, “家乡的英雄” is so much more than just a tagline – it’s their guiding light. 操作必不可少的, service-based business over the last two years of the pandemic has been challenging, 但是非常值得.
“Our business has been essential to our customers and we believe that we really can call ourselves heroes,达格纳尔说. “By allowing us into their homes to operate on their appliances we understand that our customers are awarding us an extreme level of trust, 我们从不利用它.”
非常感谢我们慷慨的赞助商!
总理银行 is the sponsor of the 本月最佳小生意 award. View more information or nominate a small business online.
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